Frequently asked questions

Yes. The first conversation is free and there is no obligation. It is usually 20 to 30 minutes by phone or video to understand the problem and whether I can help.

No. Most consulting clients start hourly at $75 per hour for a focused, time-bounded piece of work. A monthly retainer is available if you want regular help.

Yes. Reviewing a proposal before you sign is one of the most valuable hours you can spend. I will tell you what looks reasonable, what is missing, and what questions to ask.

Both. Most work is done remotely, which keeps costs down. On-site visits are available in Rochester, Greece, and nearby towns in Monroe County when the job calls for it.

Small businesses and nonprofits, usually 1 to 25 people: restaurants and food service, trades, retail, e-commerce, and service businesses.

Development is billed at $125 per hour. You get a written estimate before work starts. A focused internal tool is often a few thousand dollars; a platform with accounts, payments, and mobile apps costs more.

Yes. You own the code and the data, and you get access to the repository and hosting accounts.

Mostly Laravel (PHP) with React for web applications, React Native with Expo for iOS and Android, MySQL or MariaDB for data, and Stripe for payments. These are mainstream tools, so you are never locked in to one developer.

Usually, yes. If a system has an API or a reliable export, it can be connected. Common examples are Shopify, Stripe, QuickBooks, Microsoft 365, and Google Workspace.

Yes. PickCommish, a Total BS product, has apps on the Apple App Store and Google Play built with React Native.

You can host and maintain it yourself, or I can handle hosting, updates, and fixes on an hourly basis or through a monthly retainer.

A Total BS website is $800 to build, then $100 per year to keep it hosted and maintained. Extra features such as booking or online ordering are quoted at $125 per hour.

Most small business sites take two to four weeks, mostly depending on how quickly content and photos come together. A simple branded page can be live within a couple of days while the full site is built.

Yes. The domain is registered in your name and you keep your content. If you ever leave, you take it with you.

Yes, when WordPress fits, especially for WooCommerce stores or when you want to edit pages yourself. Some sites are custom built when speed or special features matter more.

Often, yes. Domain recovery depends on who the registrar lists as the owner, but the first step is the same: find out where it is registered and who controls the account.

The Total BS support retainer is $375 per month with 5 hours of remote support included, or $4,125 per year. Time beyond the included hours is $125 per hour and always disclosed before work begins.

Remote support requests are handled within 1 to 2 business days, and often the same day. Annual clients get priority scheduling. This is not a 24/7 emergency service.

Most issues are solved remotely. On-site visits in Rochester, Greece, and nearby Monroe County towns are available when needed and count toward your hours.

On the annual plan, unused hours roll over within the contract year. On the monthly plan, hours reset each month.

Yes. The monthly plan can be cancelled with 15 days written notice.

No. Computers, network equipment, and third-party software are billed separately and always quoted in advance.