Day-to-day tech support
Password resets, email setup, PC troubleshooting, and software issues handled remotely within 1–2 business days.
Managed IT Services
Flat-rate support for small businesses — no tickets, no queues, no runaround.
Total BS offers a monthly support retainer built for small business owners in Rochester who want reliable IT help without hiring an in-house team. One flat rate. A real person. Direct line.
What's included
Website & software upkeep
Plugin updates, content changes, and configuration maintenance so your site stays current without you touching it.
Business tech guidance
Vendor decisions, tool recommendations, and workflow advice from someone with real-world experience.
Remote-first, fast turnaround
Most issues are resolved without an on-site visit. Reach out by email, text, or phone — whichever works for you.
Pricing
Primary plan
$375/month
- 5 hours of remote support included
- $125/hour for anything beyond your monthly hours — always disclosed before work begins
- Cancel anytime with 15 days written notice
Annual option
$4,125/year (one month free)
- Unused hours roll over within the contract year
- Priority scheduling for annual clients
Hardware and third-party services are billed separately and always quoted in advance. No surprises.
Is this right for you?
Good fit:
- 1–15 person business in the Rochester area
- You're losing time to recurring tech headaches
- You want a direct line to someone you can trust
- You'd rather prevent problems than react to them
Not a great fit:
- You need 24/7 emergency on-call coverage
- You require regular on-site technician visits
- You already have an in-house IT team
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