Do I need managed IT if I only have five computers?
Probably, yes, just not the kind built for 200-person companies. A five-person office still has email, passwords, backups, a website, and a printer that picks the worst day to quit. A small monthly retainer means someone already knows your setup when something breaks.
What is included?
- Day-to-day tech support. Password resets, email setup, PC troubleshooting, and software issues, handled remotely within 1 to 2 business days.
- Microsoft 365 and Google Workspace. Accounts, shared files, permissions, and security settings.
- Website and software upkeep. Plugin updates, content changes, and configuration so your site stays current.
- Technology guidance. Vendor decisions, purchases, and workflow advice from someone who knows your business.
- Direct access. Email, text, or call. No ticket portal and no queue.
How much does managed IT cost for a small business?
| Plan | Price | Details |
|---|---|---|
| Monthly retainer | $375 per month | 5 hours of remote support included |
| Annual retainer | $4,125 per year | One month free, unused hours roll over within the contract year, priority scheduling |
| Additional time | $125 per hour | Always disclosed before work begins |
| Per-device plans | From $30 per device per month | Ask which option fits your office |
Cancel anytime with 15 days written notice. Hardware and third-party services are billed separately and always quoted in advance.
Is it the right fit?
Good fit: a 1 to 15 person business in the Rochester area, losing time to recurring tech headaches, that wants a direct line to someone it can trust and would rather prevent problems than react to them.
Not a great fit: you need 24/7 emergency coverage, regular on-site technician visits, or you already have an in-house IT team.
Managed IT services: common questions
How much does managed IT cost for a small business?
The Total BS support retainer is $375 per month with 5 hours of remote support included, or $4,125 per year. Time beyond the included hours is $125 per hour and always disclosed before work begins.
How fast do you respond?
Remote support requests are handled within 1 to 2 business days, and often the same day. Annual clients get priority scheduling. This is not a 24/7 emergency service.
Do you come on site?
Most issues are solved remotely. On-site visits in Rochester, Greece, and nearby Monroe County towns are available when needed and count toward your hours.
What if I do not use all my hours?
On the annual plan, unused hours roll over within the contract year. On the monthly plan, hours reset each month.
Can I cancel?
Yes. The monthly plan can be cancelled with 15 days written notice.
Is hardware included?
No. Computers, network equipment, and third-party software are billed separately and always quoted in advance.
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